Your Travel Partner

From your first consultation to your return home, we are with you every step of the way.

Meet Our Team

Our Why-Mark and Jen

Mark, part owner of the travel agency, is a local fire-fighter. He is what we say is the "back office" of the agency. He puts all your trip together, paying attention to all the important details. Mark continues to work as a commercial driver and do the "back office" during the evening hours.
Jen, is a surviving military spouse, who continues her passion to help others make those memorable moments, checking the box for all those wishes that need to be fulfilled. She is great in customer service and does all the talking (according to Mark!) She worked in healthcare for thirty years and ended her career as a medical coder/biller. Jen does a podcast for the agency called "Wishes Fulfilled". Join her podcast weekly and learn how all your wishes can get fulfilled by her and all of CM Travel Agency LLC's staff!
Now they both enjoy making memories with their special needs daughter, son, and grandchildren. And, of course, helping others with their favorite pastime before they became widows, allowing them to continue what all of them loved---to TRAVEL the WORLD and making memories that last a lifetime!

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Jennifer Cratsley

Travel Advisor & one Owner of CM Travel Agency LLC

Helping Travelers Turn Their Travel Wishes Into Unforgettable Memories

Jennifer “Jen” Cratsley is the owner and professional travel advisor behind CM Travel Agency LLC, serving travelers throughout Western New York and clients across the United States.

Jen believes that a great vacation begins long before departure. It starts with understanding the traveler—their interests, budget, travel style, comfort level and the experiences they hope to remember for years to come.

At CM Travel Agency, Jen provides personalized vacation planning designed to take the stress and uncertainty out of travel.

Professional Travel Planning With a Personal Touch

Rather than simply finding a hotel, cruise or vacation package, Jen works with clients to create a complete travel experience.

Her specialties include:

• Ocean cruises
• River cruises
• European vacations
• All-inclusive resorts
• Family and multigenerational vacations
• Group travel
• Couples and romantic getaways
• Accessible travel
• Autism and sensory-friendly travel
• Customized independent vacations

From choosing the right destination to comparing cruise ships, resorts, accommodations, transportation and excursions, Jen helps clients make informed decisions while handling the many details involved in planning a vacation.

Ocean & River Cruise Specialist

Cruising is one of Jen's primary areas of expertise.

She helps travelers navigate the differences between cruise lines, ships, itineraries, cabin categories and onboard experiences so they can choose a cruise that truly fits their vacation style.

Jen also specializes in European river cruising, helping clients explore destinations along legendary waterways including the Danube, Rhine, Douro and Seine.

Her cruise planning experience includes working with leading ocean and river cruise brands throughout the travel industry.

Accessible & Autism-Friendly Travel

Jen believes travel opportunities should be available to travelers with a wide range of needs.

She has pursued specialized education in accessible and autism-friendly travel and works with travelers and families who may need additional consideration when planning transportation, accommodations, cruises, resorts and activities.

This may include mobility considerations, sensory needs, accessible accommodations and additional planning before departure.

The goal is simple: help travelers feel informed, prepared and confident about their vacation.

Professional Training & Certifications

Jen continually invests in travel-industry education so she can provide knowledgeable recommendations to her clients.

Her professional training and credentials include:

• Certified Cruise Counselor through CLIA
• Certified Autism Travel Professional
• Specialized disability and accessible-travel training
• Family travel education and certification
• Extensive cruise-line and supplier training
• Advanced ocean and river cruise education

She continues to participate in destination, resort, cruise-line and tourism training as the travel industry evolves.

More Than Booking a Vacation

Working with a professional travel advisor gives travelers something an online booking engine cannot provide—a person who knows their vacation, understands their priorities and is available to help when questions arise.

Jen's approach is centered around personal service.

From the first conversation through the client's return home, CM Travel Agency strives to make vacation planning easier, more organized and more enjoyable.

Travel Education & Community

Jen also shares travel information and inspiration through CM Travel Agency's educational content, community involvement and the Wish Fulfilled podcast.

Her goal is to help travelers discover destinations they may never have considered and better understand the opportunities available to them.

Why Work With Jennifer Cratsley?

When you work with Jen and CM Travel Agency, you receive personalized guidance from a travel professional who takes the time to understand what you want from your vacation.

Whether you're dreaming about a European river cruise, Caribbean getaway, family vacation, ocean cruise or once-in-a-lifetime international journey, Jen can help turn that idea into a thoughtfully planned experience.

Start Planning Your Wish Fulfilled Vacation

Jennifer Cratsley
Owner & Travel Advisor
CM Travel Agency LLC
Western New York

Where Travel Wishes Come True

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Four-Legged Assistants-Our Furry Children

Bailey-Golden Retriever that past in 2024                            Mandelyn-Yellow Lab/Golden Retriever                 Beamer-English Cream Golden Retriever

Manny Aja-Guide/Spanish Translator

Manny is our fabulous translator who helps our clients who speak Spanish to plan, enjoy, and create a cherished memory of a travel wish!
He also assists us with being a tour guide for our day and group trips. He loves the Buffalo Bills and other local sports and shares his passion of Buffalo with others!